Lloyds Bank PLC

Financial Ombudsman decision DRN4022092 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri May 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

She says she’s been given the wrong balance and interest amounts which should be corrected.Charges and fees

Lloyds has accepted the branch manager made a mistake; by providing the wrong balance amount and operating outside of its procedures.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4022092.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.