Barclays Bank UK PLC

Financial Ombudsman decision DRN4021354 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Apr 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Barclays accepted that it should have asked for Mr W’s trading accounts earlier, at the beginning of the residential application.Mortgage administration

Barclays apologised for its lack of communication and offered £400 for the distress and inconvenience caused by this and by the delays in telling Mr W and Miss C that it wouldn’t be able to offer lending.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4021354.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.