HSBC UK Bank Plc
Financial Ombudsman decision DRN4016564 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sun Apr 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
It received a letter from HSBC on 22 August 2018 saying that its account would be closing on 21 September 2018.Account closed or refused
HSBC accepted that its emails about the requirements were unclear and that it could have better explained what it wanted.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4016564.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.