NewDay Cards Ltd
Financial Ombudsman decision DRN4014358 Upheld
Upheldoutcome, as published by the Ombudsman
£30redress stated in the decision
Mon Jan 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Mr C complains NewDay Cards Ltd refused to change his payment date which has caused a number of late payment fees and charges.Charges and fees
Mr C says he was told about this offer in a phone call but didn’t receive any letters about it.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4014358.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.