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Bank of Scotland Plc
Financial Ombudsman decision DRN3998973 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Dec 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
failed to process a direct debit (DD) payment to pay his council tax in August 2018 despite there being sufficient funds in his account at the timePayment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3998973.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.