Lloyds Bank PLC

Financial Ombudsman decision DRN3997738 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jul 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Lloyds mis-typed the amount and only credited £350.Unauthorised transaction

Lloyds did not agree with Mr S and, in any event, the case was so old they no longer had records so were not in a position to answer Mr S’s questions.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3997738.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.