NewDay Ltd

Financial Ombudsman decision DRN3996557 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Dec 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mrs O complains that NewDay Limited (“NDL”) has wrongly charged her for an item, which had already been paid for by cash.Charges and fees

I can also see that the goodwill gesture of £20 plus a refund of interest and a late fee was applied to Mrs O’s account by NDL because it had delayed in responding to Mrs O’s letter of 1 July 2015.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3996557.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.