Yorkshire Building Society

Financial Ombudsman decision DRN3993477 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr B makes several complaints against Yorkshire Building Society, trading as Chelsea Building Society, in relation to its handling of his mortgage account.Mortgage administration

The society’s complaints department is not fit for purpose as all complaints are turned down and a member of staff lied when he said that Mr B had made a payment which was, in fact, made by a third party.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3993477.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.