TSB Bank plc

Financial Ombudsman decision DRN3990825 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Dec 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr H complains TSB Bank plc (“TSB”) applied charges to his accountCharges and fees

reported those to his credit fileCredit file reporting

didn’t remove that information in a timely way after they’d promised to do soComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3990825.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.