Santander UK Plc
Financial Ombudsman decision DRN3985511 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Santander hasn’t been able to provide copies of annual statements sent before 2002Mortgage administration
Santander accepts that it failed to respond to two letters from Mr and Mrs W’s representativeComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3985511.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.