HSBC Bank plc

Financial Ombudsman decision DRN3968584 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Jul 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Mr R complains that HSBC Bank Plc has unlawfully charged him for paying cheques into his account.Charges and fees

While the bank didn’t admit any error it did offer to compensate Mr R for its poor service with a partial refund of the fees taken.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3968584.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.