Pepper (UK) Limited
Financial Ombudsman decision DRN3968112 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Feb 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
Mr E got into difficulties in paying his mortgage soon after taking it out and Pepper had already got a suspended possession order from the court before September 2011.Treatment in financial difficulty
Mr E complains Pepper (UK) Limited (Pepper) unfairly charged him administration and legal fees when he was in arrears.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3968112.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.