Optimal Payments Limited

Financial Ombudsman decision DRN3964065 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr N complains about six transactions on his account with Optimal Payments Limited (trading as Neteller), which he says he did not make.Unauthorised transaction

Neteller had not dealt well with Mr N when he raised the disputed transactionsComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3964065.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.