Santander UK Plc
Financial Ombudsman decision DRN3942147 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
He is also unhappy that the business failed to inform him that the capitalisation of arrears, including those generated by the non payment of building insurance premiums, would result in him being charged interest on the amounts.Interest and rates
Mr K complains that Santander UK Plc failed to convert his mortgage to a capital repayment basis after telling him it would do so.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3942147.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.