Barclays Bank Plc
Financial Ombudsman decision DRN3942046 Not upheld
Not upheldoutcome, as published by the Ombudsman
£16,457redress stated in the decision
Sun Feb 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Mr P complains about how long it took Barclays Bank Plc to cash a cheque in a foreign currency, and about the amount he eventually received.Payment delayed or failed
I thought that Barclays should pay Mr P some interest to make up for the fact that he didn’t have access to any of his money between 31 January 2018 to 30 April.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3942046.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.