Coventry Building Society

Financial Ombudsman decision DRN3939874 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Mr S complains that he was unable to use online facilities to close his savings account with Coventry Building Society (CBS)Account closed or refused

Mr S complains that he was unable to use online facilities to close his savings account with Coventry Building Society (CBS), and that he experienced poor customer service when he attempted to communicate with CBS about this.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3939874.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.