Firms › Tesco Personal Finance Limited ›
Tesco Personal Finance Limited
Financial Ombudsman decision DRN3939482 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Ms F complains that Tesco Personal Finance plc (trading as Tesco Bank) will not refund the cost of purchases she made using her Tesco credit card which were not delivered to her, or were not as ordered, or were damaged.Card dispute or chargeback
Tesco Bank had not communicated properly with Ms F and should pay her £50 compensation for the inconvenience it had caused her.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3939482.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.