Santander UK Plc
Financial Ombudsman decision DRN3936696 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,888redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
Mr D complains that Santander UK Plc defaulted his credit card, failed to set up a direct debit and passed his account to collection agents.Treatment in financial difficulty
the bank reviewed the conduct of the account and in recognition of Mr D’s financial difficulties has offered to refund £1,887.63 in account fees and interest.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3936696.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.