Nationwide Building Society

Financial Ombudsman decision DRN3927440 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Nov 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mrs P complains Nationwide Building Society applied unfair charges to her account when she went overdrawn.Charges and fees

Our investigator was of the opinion that Mrs P had brought her complaint about the unauthorised overdraft out of time for this service to consider it further.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3927440.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.