Nottingham Building Society

Financial Ombudsman decision DRN3926037 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Aug 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

the account had not been used for some years, I am satisfied that it was reasonable for the Society to ask for identification when Mr and Mrs J tried to withdraw money.Funds blocked or frozen

Mr and Mrs J also complain that the Society did not deal properly with their complaint and has not provided copies of the account application form and original terms and conditions.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3926037.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.