National Westminster Bank Plc

Financial Ombudsman decision DRN3919942 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Jul 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Data and privacy

In the Ombudsman’s words

Miss M complains that National Westminster Bank Plc didn’t treat her fairly when she had difficulty maintaining payments for her mortgage loan.Mortgage administration

Miss M says NatWest breached the Data Protection Act 1998 when it wrote to her tenant about taking legal proceedings.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3919942.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.