Revolut Limited

Financial Ombudsman decision DRN3917664 Upheld

Upheldoutcome, as published by the Ombudsman

£25redress stated in the decision

Fri Feb 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Miss M complains Revolut Limited has failed to refund $28.06 from a successful chargeback claim.Card dispute or chargeback

I consider that the customer service Miss M received during the various chat sessions relating to the chargebacks was confusing and unhelpful.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3917664.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.