Santander UK Plc
Financial Ombudsman decision DRN3911816 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Jul 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
disputed getting cash for transactions which were showing on his accountCard dispute or chargeback
Mr K has complained about how Santander UK plc explained what had happenedComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3911816.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.