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Royal London Mutual Insurance Society, Limited (THE)
Financial Ombudsman decision DRN3896857 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Oct 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
Mr and Mrs W complain that The Royal London Mutual Insurance Society Limited (Royal London) charged them an unfair rate of interest when they borrowed money secured against their endowment policy.Interest and rates
They also complain that Royal London didn’t send them annual statements of the loan.Mortgage administration
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3896857.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.