HSBC Bank plc

Financial Ombudsman decision DRN3886898 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr B complains that HSBC Bank plc will not refund to him the money that he paid to solicitors, using his HSBC credit card, for legal advice. His claim is made against HSBC under section 75 of the Consumer Credit Act 1974.Card dispute or chargeback

HSBC’s offer to pay him £100 compensation for its delay in responding to his complaint was fair and reasonableComplaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3886898.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.