Barclays Bank Plc
Financial Ombudsman decision DRN3881973 Not upheld
Not upheldoutcome, as published by the Ombudsman
£34redress stated in the decision
Fri Mar 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
Barclaycard’s decision to default the account was reasonable and that it’d treated Miss R positively and sympathetically.Treatment in financial difficulty
Miss R complains that Barclays Bank UK PLC (trading as Barclaycard) pressured her into setting up a payment plan while she was suffering with mental health issues.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3881973.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.