Nationwide Building Society

Financial Ombudsman decision DRN3877498 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue Sep 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Nationwide has refunded the charges and interest Mr D had to pay when the direct debit failedCharges and fees

failed to reply to the emails he sent to its chief executiveComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3877498.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.