Santander UK Plc
Financial Ombudsman decision DRN3868072 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Thu Mar 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Payment delayed or failed, Complaint handling
In the Ombudsman’s words
Santander chose to close Mr B’s account and gave him 30 days’ notice of its intention to do soAccount closed or refused
he also complains about the delay in receiving the remaining funds from the initial payment of £2,000Payment delayed or failed
Mr B complains about the service received from Santander UK PlcComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3868072.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.