Lloyds Bank PLC

Financial Ombudsman decision DRN3866297 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr S also complained about three unauthorised payments made to an online retailer from H’s account.Unauthorised transaction

He has also complained about the manner in which his complaint has been dealt with by the bank.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3866297.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.