HSBC Bank plc

Financial Ombudsman decision DRN3863745 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed May 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

he disputed the bill due to poor service at the hotelCard dispute or chargeback

Mr K complains that HSBC Bank Plc failed to carry out his request to cancel a credit card payment, after telling him that it would.Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3863745.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.