Nationwide Building Society

Financial Ombudsman decision DRN3850022 Upheld

Upheldoutcome, as published by the Ombudsman

£282redress stated in the decision

Mon Sep 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Funds blocked or frozen

In the Ombudsman’s words

Mr M complains that Nationwide Building Society made mistakes and caused him additional expense when he reported fraud on his bank account.APP scam refund refused

But he found out his account had been suspended and a number of direct debits were returned unpaid.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3850022.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.