Barclays Bank Plc
Financial Ombudsman decision DRN3849227 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
The bank has made errors in its service to Mr and Mrs K. It has accepted that it did not provide Mr K with a welcome pack or notify him that his account application had been declined.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3849227.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.