Barclays Bank Plc
Financial Ombudsman decision DRN3848062 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Complaint handling
In the Ombudsman’s words
Mr and Mrs L have complained about irresponsible lending by Barclays Bank Plc.Irresponsible lending
They also complain that Barclays did not respond to letters they sent about their complaint in October 2011 and June 2012.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3848062.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.