TSB Bank plc

Financial Ombudsman decision DRN3841687 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Nov 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

In April 2016 TSB closed Mr C’s current account by mistake.Account closed or refused

Mr C complains about the customer service he has received from TSB Bank plc after an account was opened in his name fraudulently.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3841687.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.