Bank of Scotland Plc

Financial Ombudsman decision DRN3838163 Not upheld

Not upheldoutcome, as published by the Ombudsman

£162redress stated in the decision

Mon Aug 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

Mr P has complained that Bank of Scotland plc (BoS) didn’t properly look into his concerns about why the user name for his online account had changed.Identity checks and access

Mr P has complained that Bank of Scotland plc (BoS) didn’t properly look into his concernsComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3838163.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.