Yorkshire Building Society

Financial Ombudsman decision DRN3828823 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Aug 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

They also believe that YBS should have done more to help them with their arrears.Treatment in financial difficulty

Mr and Mrs M complain that Yorkshire Building Society (“YBS”) unfairly refused them a transfer to a new mortgage product due to past arrears on their account.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3828823.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.