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Just Retirement Solutions Limited

Financial Ombudsman decision DRN3824286 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Miss H complains about the overall customer service of JRS – including delays and lack of updates without her prompting – but mainly about the fact that the cash facility had reduced by £3,335 and she would be paying interest on the £695 arrangement fee which was added to the ERM.Mortgage administration

JRS accepted that there had been failings in its customer serviceService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3824286.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.