Post Office Limited
Financial Ombudsman decision DRN3820002 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Thu Aug 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
Mrs S complains that her Post Office Credit card was repeatedly blocked by Bank of Ireland (UK) PlcCard dispute or chargeback
He considered that Post Office had provided poor customer service in not giving Mrs S consistent information regarding the blocks on the card.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3820002.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.