Halifax Limited

Financial Ombudsman decision DRN3809342 Not upheld

Not upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Fri May 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Ms and Mr R complain that Bank of Scotland plc (trading as Halifax) has not treated them fairly in their financial difficulty.Treatment in financial difficulty

arrears fees of £175 (5 x £35) should be refunded to the mortgage account with interest at the prevailing mortgage rate;Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3809342.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.