Lloyds Bank PLC

Financial Ombudsman decision DRN3807587 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees

In the Ombudsman’s words

However, she did not consider that the bank was responsible to Mr and Mrs W for any valuation and Mr and Mrs W could have undertaken their own valuation. She said that the valuation obtained was not so obviously wrong that the bank should not have relied on it while the bank needed to value the property for its own purposes and it is quite normal for the bank to charge the customer for this.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3807587.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.