Barclays Bank Plc
Financial Ombudsman decision DRN3802484 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Mon Feb 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mrs S complains that she made online payments from her account with Barclays Bank Plc to purchase some tickets from someone who turned out to be a fraudster. Barclays will not return her moneyAPP scam refund refused
the bank provided a poor level of service; delaying in responding to her and saying no transactions took place.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3802484.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.