Nationwide Building Society

Financial Ombudsman decision DRN3790911 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Miss W complains that Nationwide Building Society has caused her to incur charges because of errors with its text alert facility.Charges and fees

It’s clear that Miss W has experienced a lot of problems with the text alert facility on her account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3790911.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.