Barclays Bank Plc
Financial Ombudsman decision DRN3787936 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Tue Apr 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers, Service failure
In the Ombudsman’s words
Although she could have used her old PIN and changed it at an ATM, she was not happy to do that as she has dyslexia and this would have been something she would struggle with.Support for vulnerable customers
Mrs H complains that Barclays Bank Plc didn’t send her a new PIN and she received bad customer service when she complained.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3787936.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.