HSBC Bank plc

Financial Ombudsman decision DRN3778851 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Support for vulnerable customers

In the Ombudsman’s words

won’t provide him with an overdraft or allow him to make payments which take him over his agreed limitsFunds blocked or frozen

If he is experiencing financial difficulties I would urge him to contact HSBC about this so it can see what it can do to help him.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3778851.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.