Santander UK Plc
Financial Ombudsman decision DRN3774176 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Sep 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Support for vulnerable customers
In the Ombudsman’s words
Mrs G complains that bank charges by Santander UK Plc were unfair and have contributed to her financial hardship.Charges and fees
Mrs G said she informed the bank about her financial hardship and I’m pleased to see that the bank stopped the charges on the account in 2010 and agreed a payment plan.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3774176.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.