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UCB Home Loans Corporation Ltd
Financial Ombudsman decision DRN3766542 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jul 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
UCB wouldn’t reduce the interest rate, making it impossible for Mr K 2 and Mrs K to pay off the mortgage at all over the 25-year termInterest and rates
Mrs K, represented in the complaint by her son, Mr K1, has complained about her mortgage with UCB Home Loans Corporation Ltd.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3766542.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.