TSB Bank plc

Financial Ombudsman decision DRN3761076 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Apr 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

adjust the interest on his credit card statements for the time the direct debit was inactive by refunding to him £89Charges and fees

remove any missed/late payment markers on his credit file relating to the period when the direct debit was inactiveCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3761076.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.