Lloyds TSB Bank Plc
Financial Ombudsman decision DRN3749673 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
Ms V closed her account but was unable to open a new account when she failed address and identification checks.Account closed or refused
I am satisfied that Lloyds TSB provided disappointing service to a long term customer.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3749673.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.