HSBC Bank plc

Financial Ombudsman decision DRN3747814 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Feb 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

Mrs C complained that HSBC should’ve suspended charges and interest on the account.Charges and fees

Mrs C complains that HSBC Bank Plc didn’t do enough to help her when she was going through matrimonial problems. Mrs C wants the bank to remove the default it enteredCredit file reporting

Mrs C complains that HSBC Bank Plc didn’t do enough to help her when she was going through matrimonial problems.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3747814.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.