National Westminster Bank Plc

Financial Ombudsman decision DRN3743520 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mr L complains that National Westminster Bank Plc unfairly applied charges to his accountCharges and fees

He also complains about the bank’s poor customer service in its dealings with him.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3743520.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.